VAAKHYA is a premium jewellery brand offering thoughtfully crafted 92.5 sterling
silver jewellery designed for everyday elegance, gifting, and special occasions.

Yes. Our jewellery is crafted using genuine 92.5 sterling silver, containing 92.5%
pure silver combined with alloys for enhanced durability and strength.

Yes. Eligible products are accompanied by relevant authenticity and quality
assurance documentation wherever applicable.

Yes. Sterling silver is widely used in fine jewellery and is suitable for regular wear
when cared for properly.

We accept secure online payments through major debit cards, credit cards, UPI, net
banking, and other payment methods available at checkout.

Currently, Cash on Delivery (COD) is not available.

Yes. We deliver to most serviceable locations across India.

Most orders are delivered within 3–7 business days after dispatch. Delivery timelines
may vary depending on location and courier serviceability.

Tracking information will be shared once your order has been dispatched.

Customers may request a return within 15 days of delivery, subject to our return
eligibility criteria and quality inspection.

Yes. Eligible products may be exchanged within 15 days from the date of delivery,
provided the product is unused, in its original condition, and successfully passes our
quality inspection process.

Customised or personalised products may not be eligible for return or exchange
unless there is a manufacturing defect or quality issue.

Silver may naturally develop slight tarnish when exposed to air, moisture, perfumes,
chemicals, or humidity. This is a normal characteristic of silver.

Store jewellery in a cool, dry place, preferably in a jewellery box or airtight pouch
when not in use.

We recommend removing jewellery before bathing, swimming, exercising, or
exposure to perfumes, lotions, and chemicals.

Use a soft silver polishing cloth and avoid abrasive materials or harsh chemical
cleaners.

We strive to display products as accurately as possible. Minor variations in colour,
finish, or appearance may occur due to lighting, photography, screen settings, and
handcrafted detailing.

Yes. Every product undergoes quality verification and packaging checks before
dispatch to ensure it meets our standards.

Customers can reach our support team through WhatsApp, email, phone, or the
contact form available on our website.